Shipping policy
We ship from our own warehouses to seven regions, and most orders leave us within 48 hours. Below is what that costs, how long it takes, and what to do if something goes wrong on the way.
How quickly we dispatch
Orders are normally packed and handed to the carrier within 48 hours. Orders placed on a weekend or a public holiday are dispatched on the next working day.
Dispatch is not the same as delivery — the transit times below start once the parcel has left us.
Delivery times and costs
Standard delivery is 5–7 business days in every region we ship to.
| Region | Price | Free shipping over |
|---|---|---|
| United States |
Standard: $5.99 |
$50 |
| Canada | $6.99 | $70 |
| United Kingdom | £5.99 | £50 |
| Europe | €5.99 | €50 |
| Australia | $7.99 | $80 |
| Sweden | 70 kr | 600 kr |
| Poland | 30 zł | 250 zł |
Europe here means the countries our EU shipping zone covers: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Romania, Slovakia, Slovenia and Spain.
The exact shipping cost for your order — and whether it qualifies for free shipping — is always shown at checkout before you pay.
Free shipping
Free standard shipping applies automatically once your order subtotal reaches the amount for your region in the table above. The threshold is based on the subtotal of the items in your cart, before any shipping charge.
Tracking your order
You will get a confirmation email as soon as you order, and a second email with tracking as soon as the parcel is on its way. If the tracking email has not arrived within three working days of ordering, check your spam folder first, then write to us.
Delivery addresses
We can only ship to the address given at checkout, and we cannot change it once the parcel has left our warehouse. Please double-check it before paying — a wrong address is the single most common cause of a delayed delivery.
We do not currently deliver to PO boxes in every region; if your address is rejected at checkout, that is usually why.
If something goes wrong
- Parcel damaged in transit. Send us a photo of the packaging and the product and we will replace it. Do not throw the packaging away until we have seen it.
- Parcel marked delivered but missing. Check with neighbours and around the property first — carriers often leave parcels in a safe place. If it has still not appeared after 24 hours, tell us and we will open a claim with the carrier.
- Parcel late. Transit times are estimates, not guarantees, and weather or customs can add a few days. If it is more than five business days past the estimate, write to us and we will chase it.
Returns
Shipping and returns are separate things. If you want to send something back, our Refund Policy covers how that works — you have 30 days from receiving your order.
If your product has developed a fault rather than arrived damaged, that is a warranty matter: see the Gourmet Easy Guarantee.
Any questions about a delivery, write to us at love@gourmeteasyonline.com with your order number and we will look it up.
